One Stop Advice
Free legal help for anyone living in Manchester
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Call us 08444 111 222


Calls to this number are charged at 5p per minute, mobile callers will be offered a 0300 number when they call which is also charged at 5p per minute. Advisers are happy to offer call backs to any client that requests one.

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Our Agencies:

The National Lottery | Big Lottery Fund
Lottery Funded

Feedback Form

As part of our commitment to improving the service we provide, we would be grateful if you could help us by completing this form. Please be assured that the survey is completely confidential and unless you complete your details at the end, we will not know who has taken part.

Q1. What service(s) did you use?
PLEASE TICK ALL THAT APPLY		 Website
Face to face advice Email advice
Telephone advice
Q2. How satisfied were you with our overall level of service?
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Fairly satisfied
Undecided Fairly dissatisfied
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Q2a. If dissatisfied, please tell us briefly why this is.
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Q3. Did we give you information/advice that was easy to understand?
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Q3a. How might we improve?
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Q4. How informative did you find our staff?
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Q5. How well did we listen to what you had to say?
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Q6. Did we treat you fairly at all times?
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Q6a. If you believe you were treated unfairly due to e.g. your ethnic background, sex, religion or any other reason please tell us briefly what happened.
Q7. Would you recommend us to someone else if they needed advice or information?
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Undecided Unlikely to
Certain not to
Q7a. Please give your reason(s) for your answer to Q7.
Q8. Was the result of your case better, worse or the same as we had advised you?
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Q9. Please tell us how you heard about our organisation and whether it was easy or difficult to make initial contact.
Q10. Do you have any further comments or suggestions that may help us to improve our level of service?
Please continue on another sheet if necessary.
Thank you for completing this questionnaire. Your responses are completely confidential. However, if you would like us to contact you to discuss any of the issues raised, please complete your name and address below.

IF YOU DO NOT REQUIRE US TO CONTACT YOU PLEASE LEAVE THIS SECTION BLANK.
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How can we help?

This site provides you with access to free information and fact sheets from trusted independent sources such as national advice charities like Citizens Advice. We can help you with a range of legal problems related to debt, benefits, housing, employment, family, consumer, community care, education or health. You can also access free Manchester advice agencies who can help you.

How to use this service

For detailed instructions on how to use our website to access free advice in Manchester click the tab ‘How to use One Stop Advice’. We provide free independent advice to city of Manchester residents by telephone and email. You can also get free advice and legal information by going to the Home Page and simply clicking the coloured box that matches the advice needed.